PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
PRIVACY POLICY
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on the site, place an order, or communication such as e-mail, or participate in another one of our site's features.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, purchase products, surf the website, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- If you have opted-in to receive our e-mail newsletter. If you would no longer like to receive promotional e-mail from us, please simply press the Unsubscribe link on the e-mail. Note that if you have opted-in with more than one email address, you will need to opt-out of all.
HOW DO WE PROTECT VISITOR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is encrypted into databases to be only accessed as stated above.
HOW DO WE PROTECT YOUR PAYMENT OPTIONS?
You can choose from a variety of payment options, using our secure gateways such as currently - Stirpe and Afterpay, or Internet/Online banking.
We do not store your credit card or debit card information when you use this site. We can not access your card details if you use these gateways, but can reverse/refund a transaction.
When payment appears on your statement it will say Aura-Soma New Zealand Ltd or Aura-Soma NZ depending on space.
DO WE USE "COOKIES"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Google Chrome, Safari or Firefox) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We do not sell, trade, or transfer your personal information to any third party.
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SHIPPING AND DISPATCH AND RETURN POLICY
Order Packing
Once your order is packed, it will be marked as shipped. Note that shipping might occur on the next working day, not necessarily the same day your order is marked as shipped.
Stock Issues/Out of Stock Orders generally ship in a single parcel. If an item is out of stock, we’ll contact you to offer the choice of holding the whole order and waiting for the item to come into stock, cancelling the item for a refund, or cancelling the entire order for a refund.
Dispatch Schedule
- Shipping Days: We dispatch orders on Tuesday and Thursday. Note that there will be no shipping on public holidays or between Christmas Day and New Year’s Day. Please check our website for holiday shipping times.
- Courier: We primarily use NZ Post/Courier Post.
- Tracking: You’ll receive a confirmation email with tracking details once your order is on its way. Delivery typically takes 1-2 working days after dispatch.
- Delayed Delivery: If you haven’t received your order within 3 working days of shipping, please contact us so we can investigate.
- Rural Deliveries: Rural deliveries may take an extra day and could be delivered by your Rural Delivery Postal driver.
Safety of Your ParcelDelivery: For convenience, we don’t use signature-required courier services. If you won’t be home or if your area is unsafe for parcel delivery, please use a safe address. Be aware that parcels can be vulnerable to theft, especially during school holidays.
Note: We cannot be responsible for parcels lost or stolen once they are scanned as delivered by the driver. If you have issues with parcel deliveries, consider using a collection location available via NZPost.
RETURN POLICY
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Here’s how our return policy works:
Non-Returnable Items:
Equilibrium Bottles: Due to the nature of the Equilibrium bottles - These cannot be returned or exchanged unless we have sent you the wrong product.
Returnable Items:
Unused Products: You can return unused, unopened products within 10 days of delivery. Items must be in their original condition and packaging. Opened or used products cannot be returned. Please pack your items securely for return.
- Order Error: If you received an incorrect or defective item, contact us before returning it. We’ll send you a return courier bag at no charge.
- Return Process: Initiate a Return: To start a return, email us at info@aura-soma.co.nz with the reason for the return. Please wait for a response email from us before sending your product back.
Refunds and Exchanges:
- Refunds: Shipping and handling costs are non-refundable. We aim to process returns and issue refunds within 30 days of receiving your returned item.
- Exchanges: We do not offer exchanges. If you return a product, you can use the credit to purchase a different product.
- Change or Cancel an Order: We strive to process orders quickly. If you need to change or cancel your order or update your delivery address, please contact us as soon as possible. Changes cannot be made once an order has been dispatched.
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QUALITY & CARE – Understanding our products.
Colour and Fragrances
The colours and fragrances of Aura-Soma Products Limited Products are vibrant, living energies. We strive to ensure that the Equilibrium, Pomanders and Quintessences contain ingredients and energies of the highest quality. Biodynamic or organically grown ingredients are obtained from our own land in Tetford, Shire Farm which is proud to hold the biodynamic ‘Demeter’ certification, or by seeking them out from alterative biodynamic or organic sources around the world where possible. We continue to deepen our perception and understanding of the complexity and intricacies of working with nature and the cosmos and how to create-contain the energies in our products. We make every effort to ensure consistency in the visual appearance of our products, however, the ingredients each interact with one another to express different energies and this sometimes results in slightly changing the colour and fragrance of the products. It is one of the important and enchanting characteristics of Aura-Soma® products that they react and transform with each other and ourselves. These plant based ingredients vary from year to year due to seasonal changes therefore it is only to be expected that their characteristics may differ from time to time.
Visual Appearances
When so called ‘visual changes’ occur like sedimentation, fiber-like substances, water droplets on the inside wall of the glass or what is frequently referred to as wetting it is often the result of the seasonal variances previously mentioned. However, these changes in character do not affect the quality or effectiveness of our products.
Equilibrium Glass Bottle Quality
It is very important for us to ensure that you receive the best quality glass possible and with this is mind we have increased the already stringent quality checks carried out at the point of manufacture as well as those upon receipt of Aura-Soma Products Limited premises. Small bubbles, hatching and surface blemishes to the bottles are unavoidable but we have agreed higher visual standards with our supplier (a top international glass manufacturer) and believe that the quality of our glass is a high as is practicable and possible.
Care for your bottles
Please don’t expose the Equilibrium Bottle to direct sunlight or extreme temperature. Make sure to slightly loosen the cap when you put an Equilibrium Bottle near the window in warm or hot environment. To cleanse the bottle, it is recommended to use White pomander, Quintessences of Serapis Bey or perhaps, in a retail situation, St Germain.
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COPYRIGHT
The entire content included on this site, including but not limited to text, graphics or code is copyrighted as a collective work under copyright laws, and is the property of Aura-Soma New Zealand Limited. You are more than welcome to quote us as long as the quote is accurate and you cite us appropriately.
LIMITATION OF LIABILITY
The information appearing on this website is provided for informational and inspirational purposes only. It should not be used as a substitute for professional medical advice, diagnosis or treatment. Always consult your professional healthcare provider before beginning any new treatment. Aura-Soma Products Limited and Aura-Soma New Zealand Limited assumes no responsibility or liability for any consequence resulting directly or indirectly from any action or inaction you take based on the information found on or material linked to this site. Our products are designed to be beneficial and safe when used as recommended. Any personal use of our products is beyond our control so it is the customer's responsibility to determine the suitability of the products, to use the products appropriately, and to ensure their safe use by those who come in contact with them. Aura-Soma Products Limited and Aura-Soma New Zealand Limited are not liable for incidences connected to the use or misuse of our products.
THIRD-PARTY LINKS
In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, even if the third party is affiliated with Aura-Soma Products Limited or and Aura-Soma New Zealand Limited, neither has control over these linked sites, all of which have separate privacy and data collection practices. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Aura-Soma Products Limited and Aura-Soma New Zealand Limited seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). We welcome your feedback.
CHANGES TO OUR POLICY
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on November 7, 2024
YOUR CONSENT
By using our site, you consent to our privacy policy and understand our terms of trade.
