Order Packing Once your order is packed, it will be marked as shipped. Note that shipping might occur on the next working day, not necessarily the same day your order is marked as shipped.
Stock Issues/Out of Stock Orders generally ship in a single parcel. If an item is out of stock, we’ll contact you to offer the choice of holding the whole order and waiting for the item to come into stock, cancelling the item for a refund, or cancelling the entire order for a refund.
Dispatch Schedule
- Shipping Days: We dispatch orders on Tuesday and Thursday. Note that there will be no shipping on public holidays or between Christmas Day and New Year’s Day. Please check our website for holiday shipping times.
- Courier: We primarily use NZ Post/Courier Post.
- Tracking: You’ll receive a confirmation email with tracking details once your order is on its way. Delivery typically takes 1-2 working days after dispatch.
- Delayed Delivery: If you haven’t received your order within 3 working days of shipping, please contact us so we can investigate.
- Rural Deliveries: Rural deliveries may take an extra day and could be delivered by your Rural Delivery Postal driver.
Safety of Your ParcelDelivery: For convenience, we don’t use signature-required courier services. If you won’t be home or if your area is unsafe for parcel delivery, please use a safe address. Be aware that parcels can be vulnerable to theft, especially during school holidays.
Note: We cannot be responsible for parcels lost or stolen once they are scanned as delivered by the driver. If you have issues with parcel deliveries, consider using a collection location available via NZPost.
